Terms & Conditions

Welcome to DROOL. These Terms & Conditions govern your use of our website and services, including services offered through Drool Kitchen, Elate Banquet, and other services operated under the DROOL brand.

By accessing or using our website, making an enquiry, booking a service, or engaging with our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

DROOL provides hospitality, food, catering, banquet, event, and related services through its brands and service offerings, including Drool Kitchen and Elate Banquet.

The availability of specific services may vary depending on location, date, capacity, and other operational requirements.

2. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website in any way that may damage or disrupt its functionality

  • Attempt to gain unauthorized access to the website or its systems

  • Submit false, misleading, or fraudulent information

  • Use the website for any unlawful or unauthorized purpose

  • Copy, reproduce, or misuse website content without permission

3. Enquiries and Bookings

Any enquiry submitted through our website does not automatically constitute a confirmed booking.

A booking will be considered confirmed only after:

  • Availability has been confirmed by DROOL

  • Required booking information has been provided

  • Applicable payments or advance amounts have been received

  • Confirmation has been communicated by the authorized DROOL team

DROOL reserves the right to accept or decline any booking request based on availability and operational requirements.

4. Pricing and Payments

Prices for our products and services may vary depending on the type of service, event requirements, number of guests, menu selection, venue requirements, and other applicable factors.

All prices and payment terms will be communicated during the booking or confirmation process.

DROOL reserves the right to modify prices or service charges when necessary. However, any confirmed booking will be subject to the agreed terms communicated at the time of confirmation.

5. Cancellation and Changes

Cancellation, modification, or postponement of a booking may be subject to specific terms depending on the type of service and booking.

Customers are requested to contact the DROOL team as soon as possible regarding any changes to a booking.

Cancellation charges, refunds, or adjustments, if applicable, will be handled according to the terms communicated at the time of booking or service confirmation.

6. Customer Responsibilities

Customers are responsible for providing accurate and complete information related to their enquiry or booking.

For events and banquet bookings, customers may be required to provide details such as:

  • Event date and timing

  • Number of guests

  • Menu requirements

  • Venue preferences

  • Special requirements

  • Contact information

Customers must inform us in advance about any important dietary requirements, allergies, or special requests. While we make reasonable efforts to accommodate such requests, we cannot guarantee that all requirements can always be fulfilled.

7. Event and Banquet Services

For services provided through Elate Banquet or other event-related offerings, customers may be required to follow venue rules and operational guidelines.

DROOL reserves the right to refuse or discontinue services in cases involving:

  • Unlawful activities

  • Damage to property

  • Misconduct or inappropriate behaviour

  • Violation of venue rules

  • Safety or security concerns

Customers may be held responsible for damage caused to the venue, equipment, furniture, or other property by themselves, their guests, or persons associated with their event.

8. Food and Catering Services

For services provided through Drool Kitchen or other food and catering services, menu items and availability may change based on ingredient availability and operational requirements.

Images displayed on the website are for illustrative purposes. The actual presentation of food or products may vary.

We make reasonable efforts to maintain quality and hygiene standards; however, customers should inform us in advance about known allergies or dietary restrictions.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Images

  • Graphics

  • Videos

  • Designs

  • Website content

is owned by or used with permission by DROOL and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any website content for commercial purposes without prior written permission.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

DROOL is not responsible for the content, availability, privacy practices, or services provided by third-party websites.

Your use of third-party websites is subject to their own terms and policies.

11. Limitation of Liability

While we make reasonable efforts to ensure that the information on our website is accurate and up to date, we do not guarantee that all information will always be complete, accurate, or error-free.

DROOL shall not be held liable for any indirect, incidental, or consequential loss arising from:

  • Use or inability to use our website

  • Website interruptions or technical issues

  • Reliance on information provided on the website

  • Third-party websites or services

  • Circumstances beyond our reasonable control

Nothing in these Terms & Conditions limits any liability that cannot be excluded under applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website or submitting your information, you acknowledge that your information may be collected and used in accordance with our Privacy Policy.

13. Changes to Terms & Conditions

DROOL reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective when they are posted on this page. We encourage you to review this page periodically.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts, as applicable.

15. Contact Us

If you have any questions regarding these Terms & Conditions or our services, please contact us through the contact information available on our website.

DROOL
Drool Kitchen | Elate Banquet

Thank you for visiting DROOL and choosing our services.

Drool
Website: https://drool.co.in/
Email:mkt@drool.co.in
Phone: 9871433114 ,9871433115